1. Cancellation by Customer
Customers may cancel a booking before the assigned service provider starts travelling to the service location.
2. Cancellation Charges
- No cancellation fee if cancelled before provider dispatch.
- A cancellation fee may apply if cancelled after the provider has started travelling.
3. Refund Eligibility
- Payment failed but amount debited.
- Service cancelled by Homescare.
- Duplicate payment.
- Provider unavailable after payment.
4. Non-refundable Cases
- Service already completed.
- Incorrect booking details provided by customer.
- Violation of Terms & Conditions.
5. Partial Refund Policy
If a customer requests a refund after making a successful payment, a 12% service and processing fee will be deducted from the total paid amount. The remaining 88% of the eligible amount will be refunded to the original payment method, subject to approval.
- 12% deduction covers payment gateway charges, platform service charges, and administrative processing costs.
- The deduction applies only to eligible refunds.
- No refund will be provided for services that have already been successfully completed.
- Homescare reserves the right to reject refund requests that do not meet the refund eligibility criteria.
6. Refund Timeline
Approved refunds are generally processed within 5–7 business days to the original payment method.
7. Failed Transactions
If money is deducted but booking is not confirmed, the amount is generally reversed automatically by the payment provider.
8. Contact Us
For refund related queries contact:
Email: homescare@gmail.com
Effective Date
31 July 2026
Effective Date
This Privacy Policy is effective from July 15, 2026.